Who We Are

At Conquer, we help go-to-market teams connect more meaningfully, act more effectively, and grow more predictably. As a leader in intelligent revenue engagement, we empower our customers to orchestrate the right message at the right time across every channel.

We believe bold ideas, authentic collaboration, and a growth mindset are essential to conquering your day and your goals. If that excites you, we would love to meet you.

Why This Role Matters

Real-time communication sits at the heart of the Conquer platform. As our Senior Platform Engineer, Voice Infrastructure, you will own and evolve the systems that power how sales teams connect with customers through calling, routing, and intelligent workflows directly inside Salesforce.

This role is deeply hands-on and production-focused. You will work directly on the voice stack from day one, helping shape the architecture, improve reliability, and build a modern, scalable calling experience.

Your work will directly impact call quality, system performance, and the speed at which we can deliver new voice features to our customers.

What You Will Do

• Design, build, and scale Conquer’s telephony infrastructure and supporting services

• Own integrations with domestic and international SIP Trunking providers

• Work directly in production environments, troubleshooting real-time call quality and reliability issues

• Improve observability across the voice stack, including SIP, RTP, and media paths

• Develop and evolve call routing, dialing workflows, and real-time communication services

• Partner with Product, Engineering, and Customer teams to shape the calling experience

• Contribute to architectural decisions, including ongoing platform and orchestration improvements

• Document systems and create runbooks that improve team understanding and operational readiness

What You Bring

• 5+ years of backend, platform, or infrastructure engineering experience

• Strong experience with telephony systems including, OpenSIPS and FreeSWITCH

• Experience debugging SIP and RTP issues using tools such as packet captures or SIP traces

• Experience operating and owning real-time systems in production environments

• Strong ability to debug complex telephony issues, including SIP signaling, RTP/media paths, and call quality problems

• Experience designing and maintaining reliable, scalable systems with a focus on performance and uptime

• Familiarity with observability, monitoring, and incident response in production environments

• Experience building or maintaining backend services using languages like Python or Go

• Comfort working in infrastructure environments that may include containers (Docker), orchestration, or cloud platforms

• Ability to communicate complex technical concepts clearly to cross-functional teams

Nice to Have

• Experience with Kubernetes

• Experience with WebRTC end-to-end, including ICE, STUN, TURN, and DTLS-SRTP

• Background with browser-based softphones or CRM-embedded calling experiences

• Experience with real-time media observability and monitoring

• Experience with call recording, transcription, or AI-driven voice features

• Experience with VoIPmonitor

• Exposure to telephony-related compliance considerations such as TCPA, STIR/SHAKEN, call recording laws, and consent management

What Success Looks Like

• You have improved call reliability, performance, and uptime across the platform

• You have closed gaps in observability and improved visibility into real-time media performance

• You design systems with infrastructure in mind, balancing performance, resilience, and maintainability

• Engineering and Product teams rely on you as the subject matter expert for telephony

• You proactively identify and resolve issues before they impact customers

• You contribute to a clear, forward-looking telephony and infrastructure strategy

• You build systems with compliance in mind, ensuring alignment with relevant regulations without slowing down innovation

What We Offer

• Competitive Compensation. U.S.-based candidates can expect a range of $180,000 to $225,000 depending on experience and geography. Compensation for international candidates will be aligned with local market benchmarks.

• Equity Opportunities so we all share in Conquer’s growth

• Remote-First Flexibility so you can work where you thrive

• Comprehensive Benefits for US candidates including health, dental, vision, and 401(k) with company match

• A growth-focused culture with learning budgets, mentorship, and internal mobility

• Generous PTO

Our Commitment to Diversity

We believe diverse teams win. At Conquer, we are building a culture where everyone can show up as their full self, contribute meaningfully, and grow beyond their comfort zone. We welcome individuals from all backgrounds, identities, and experiences.

While we welcome and will consider highly qualified candidates based outside of the United States, we are not able to provide visa sponsorship at this time. Applicants must have current authorization to work in their country of residence without employer sponsorship.